Return Policy

RETURN POLICY

The Returns Policy is for goods purchased on the website.
Unwanted goods may be returned for a refund or store credit. Please return them in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receipt of your goods.
The following items may not be returned:

Personalized items or goods which have been made to a customer's specification;

Giveaways

For reasons of hygiene we do not accept the return of pierced earrings

Please ensure you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don't throw it away and please return it with your goods.
Refunds will be made for the original purchase amount against the original form of tender. Free returns are available where deliveries have been made to the EU. Please note that in all other cases postage or other return costs will be the customer's responsibility except in the case of damaged, faulty or incorrectly supplied goods.
None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.
The House of Kami Ltd offers free returns on all EU Countries. This excludes International Delivery to non EU countries, deliveries which incur a special delivery charge, deliveries from third party suppliers, large and bulky goods.
To return unsuitable purchase(s) free of charge, apply the enclosed free returns label to your parcel and post the package at your Post Office. We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods. All returns should be sent to;

Customer Service Department,
The House of Kami Ltd,
Via Cadorna 11,
25036 Palazzolo S/O (BS),
ITALY

If you would like to discuss the return of any item, or have any further questions about our returns policy please contact a member of our Customer Service Team at returns@houseofkami.com